We normally stay at the Marriott on the Plaza and ...

We normally stay at the Marriott on the Plaza and will definitely be going back to the Plaza Marriott. We stayed here overnight to be closer to where our daughter and granddaughter are living. We have been gold star concierge for years to say that we definitely where not treated as such. We entered our room 9 th floor the back of the toilet top was ascew lift the lid to use the toilet hadn't been cleaned or flushed with number 2 in it okay to tired to even bother to complain about that I take our granddaughter down to get a snack while my husband is on a call pick out our chips front desk rings them up charges them to the room I ask where I could get some coffee she sends me to the bar to pay 6 dollars for a coffee again I'm thinking why is there no concierge lounge where we normally get all this included which she should have known looking up our name and room number again to tired to even worry about it my husband comes back to the room and ask how the concierge lounge was said I have no idea where is it. Directly across from the front desk totally ridiculous and management definitely is not training there staff well or they don't care.