If you're thinking about taking your car to Green ...

If you're thinking about taking your car to Green for service, I would suggest trying a different dealership. We recently brought a car here to have some recall work done. While the car was in the shop, another component in the vehicle stopped working. We brought the issue to the service managers attention and returned the car to the dealership. After the service department evaluated the failure, they indicated it was just coincidence that the part failed while it was in the shop and wanted to charge me $500 for the part. The car was fully functional when entering the shop and not working when leaving the shop. The service manager Mark was rather rude and even indicated I may be lying about the component working when it entered the shop. I did contact Ford corporate to open a case regarding the issue with this shop. To date, I have not been contacted by Ford or the dealership to remedy the issue. I bought the part used for $65 and will be replacing it myself. My only recourse at this point is to stop using this dealership for service or purchases, and will likely not purchase any additional vehicles from this manufacturer due to what I consider poor customer service. Please consider this review when evaluating your service options.