Jennifer Faron

Review of ServiceMaster Management Servi...

This review is almost a year late but I wanted to ...

This review is almost a year late but I wanted to share our good experience and express our appreciation for ServiceMaster by Simon's help - and to Sam Simon in particular - for their excellent service to help us restore our commercial building after a broken water heater flooded our home and two floors of commercial spaces below us. We detected the flood on a Saturday morning in May 2019 and less than 2 hours later Sam and his team were on site tearing out wet material and setting up their drying equipment.

For over 3 weeks, Sam and his team came out twice a day to set up and remove their drying equipment in one of our tenant's spaces - a bank that needed to stay open in the middle of the restoration period. They arrived early in the morning before the bank opened to set up and after the bank closed to take out the equipment. In addition, they set up drying equipment in the basement, our home and another tenant's space and diligently monitored the conditions until each area was properly dried out so we could move on to the repair phase. It was a major mess but Sam and his team were cheerful and calm every day and ensured we understood and were comfortable with their plan.

We are very pleased with our experience with ServiceMaster Restoration by Simons and highly recommend them for residential or commercial restoration needs. They are an excellent company and one that we would not hesitate to hire again if we need their services.