This is a review I wrote for the apartments at che...

This is a review I wrote for the apartments at chenal pointe at the divide: I think the title will turn most people away from living here, however if you are still considering then please read further. So to start I am actually a very laid back person, however they have driven me to write this very poor review and post it on any site that I can google search or come up with. I moved into this place awhile back and boy was that a mistake. First of all there is a policy that maintenance requests have to be completed within 48 hours or they are considered non-compliant. Well apparently this policy means absolutely nothing to the incompetent workers that somehow run this place. Don't even bother using the online maintenance request service because this probably hasn't been checked since who knows when. So now that leaves calling in requests or going to the front office. Great right? WRONG! You have to call between 3 and 5 times in order for them to stop dragging their feet and fix whatever needs to get done. This is also coupled with excuses as to why things haven't gotten done when you complain multiple times. If there is a reason something hasn't been completed within 48 hrs I would like to know. I shouldn't have to track someone down to find answers or stay on top of management to fix a problem. I've gone a week without A/C in the summer to put this into perspective. You are almost better off living in the ghetto like my GF because her apartment problems are fixed the same day. Now lets talk about their office hour times. There is ZERO oversight on when people will be in office. Don't even bother looking at the website for when they are opened or closed because this is not followed. First of all they are apparently closed on Sundays. Their website says open 1 to 5pm and their are zero signs stating they are closed. In fact, there are signs that say be back at 1:30! On top of this apparently they close at 5:30pm on weekdays, but don't expect anyone to be there past 5pm regardless the sign saying "open" on their front office. Recently I tried to escalate my concerns with the LEDIC Property Management group. This isn't much better and I knew I was in trouble when they had a 1.4 rating on google. Everyone seems to have the same complaints as me just at different properties. I've tried to call a few times now and of course nobody has answered yet. Save yourself the trouble and go live somewhere else.