I can t believe the biggest dealer in Peoria, IL h...

I can t believe the biggest dealer in Peoria, IL has the rudest service manager Mark Tonde. I took my car to the dealer for a multi inspection before purchasing the vehicle from a private seller and I was told the rear shocks needed to be fix among other things. The seller fixed most of them except for the allignment and a transmission axle seal so I took it back the dealer and I was told the alligment couldnt be done because the front struts needed to be fix. They had me talk to the mechanic named Slyler wich he told me that he told the Service Advisor Bob that the front struts needed to be fix. I told him that he wrote on the work sheet the rear shock (not the front struts) and asked me if I had the hard copy. I told him that I might not have it anymore so he told me that without the hard copy there was nothing that they could do. Then, I remembered that I sent a copy of the hard copy to the seller so I found it on my messages and showed to the mechanic. He looked at it and told me that he told the Service Advisor Bob the front struts and not the rear shocks needed to be fix so he made a mistake and we fixed the wrong parts. The manager was not available so I talked to Jim who told me that he will relate the information to the manager and have him call me back first time in the morning. He didn t so I called the dealer and I was told he will call me back. He did, but he was so defensive in the call that he wouldn t even let me explain the situation that took place when he was not in the dealer anymore. Mark just told me at the end of our 2 min phone conversation, you know what im going to do for you buddy... nothing! and hung up on me. Maybe he was upset because we didn t fix some of the parts at the dealer since that was one of the few things he told me during our phone conversation but that was not me but the private seller that took care of it. I was charged just to get wrong information from the dealer and the wrong parts were fixed. He didn t acknowledge that his own mechanic made a mistake nor offer me at least some decent customer service to aliviate the situation. On the other end he was rude and careless about this issue. I just hope that someone from Ford gets this information and maybe do some customer service skills trainning to his Managers to avoid this unpleaseant situation in the future.