Room was fine, really nice actually. I was there a...

Room was fine, really nice actually. I was there as part of a wedding group.

BUT - I was told the room was direct billed upon checkout and they refused to accept my cash payment. I tried several times to pay for the room, but they insisted I was good to go and that my card would not be charged, so I left. Then they charged my card for the room anyway! But since they insisted they would not do that, and since they didn't even call first, I didn't have enough money on the card to cover that charge and therefore my account was overdrafted by the charge.

They did not apologize, or offer me a discount to cover my overdraft fee, even though it was their fault that it happened. So because of that, I had to pay for a room with a card I did NOT want to use, rather than the cash I was more than ready to give them, plus $50 to my bank for the overdraft. I am NOT happy. I will never stay here again, these people are clueless. I had to speak to 4 different people before anyone could even tell me what happened, and I'm STILL waiting for a manager to call me back. I have worked at a hotel before and this kind of thing would have gotten me fired. Their employees should not be making assurances if they don't know what they're talking about. In summary: If you stay here, DO NOT GIVE THEM YOUR CREDIT CARD. Pay with cash - if they'll let you. Or just save yourself the hassle and stay somewhere else.