Georg M

Review of Colombi hotel Freiburg

The Colombi Hotel with the affiliated Cafe Graf An...

The Colombi Hotel with the affiliated Cafe Graf Anton is certainly the first address in Freiburg. Whenever we are in Germany, we visit Freiburg several times a year and enjoy excellent cake, green tea and a small lunch. We're doing that for 15 years. So actually 5 stars. In January 2018 there was a small dispute due to a change in the price list, which was not explained to us in advance. The matter was solved by the Cafe Manager to everyone's satisfaction. A week later there was another dispute that has not been resolved to this day. Because 1.50 Euro we were sent to the hotel manager. The ladies at the reception promised a timely recall that unfortunately did not come to this day. Also on an E-Mail the management did not react. In our opinion, this is not appropriate for a top hotel. It is only worth a star for long-term customers.