This is a really nice hotel with some pleasant sta...

This is a really nice hotel with some pleasant staff that is let down by some massively trashy customers.

I am guessing that a group of lads all chip in a tenner, then smuggle each other into the room and then act the 'big man'. It's very bizarre that one of the more expensive hotels in the city has such a high ratio of guests with poor etiquette.

This is really frustrating because one of the assumptions of paying more for a nicer hotel is that the experience will be calmer but that wasn't the case here on the weekend.

The noise on our floor was unacceptable and multiple times, security had to sort the noise disruption out.

Perhaps we just got unlucky, but there were so many guests that were acting in a 'OMG - we are here for just one night - let's make the most of it, cue photoshoot here, Instagram me here' etc that something tells me it's unfortunately a common occurrence.

I suppose during the working week it has a nicer feel. It is a shame as overall, the hotel building is very pleasant and the breakfast area is lovely.

If you're visiting Birmingham on a weekend, I would recommend the Marriott in the Mailbox, which seemed to have a much more mature and calm clientele.