A totally frustrating situation trying to reach an...

A totally frustrating situation trying to reach anyone over the phone, even if you go to the emergency line. For residential it prompts you to hit 1, and then either a person or the system drops your call. Anyone know who you can complain to at the State Level? Locally it seems they could not care less. I rated it One Star because the Publish prompt at the bottom of the page does not allow you to leave it blank. They didn't deserve the one star.