Aaron Paul Wilson

Review of Land Rover Bellevue

I recently purchased a used 2011 Mini Cooper Count...

I recently purchased a used 2011 Mini Cooper Countryman from Jaguar Land Rover Bellevue and have had such an awful experience with the vehicle.

The first day I owned the car, I noticed the speedometer on the car was not synced with the digital speedometer of the car. The digital speedometer of the car was ten mph off from what the analog speedometer on the center console of the car read. I immediately called the dealership, in which their sales rep. said he would get back with me the following week. As the digital speedometer was correct, I thought okay, no problem, I'll wait for your call. Fast forward to a month later, and over five different phone calls with no resolution when I am driving down the road and the entire computer system of the car shuts down and reboots.

In between that month of waiting, I took the car to the Mini dealership (who are incompetent themselves) and they had no idea how the readouts were incorrect and wanted to charge me $360 in labor in order to open up the unit and inspect it.

After the car reboots, I get about ten miles down the road and the clutch goes out on the car (which I also inquired about in the service inspection I did with Mini after I purchased the car). Mini says that these two occurrences were simply coincidental. First, the clutch needed replaced ($3600) and the champ navigation system on the car had overheated, causing the electrical failure. (After research, the Champ navigation system is simply the radio navigation system located under the speedometer).

After this unfortunate event, and without a mode of transportation on a vehicle I just paid $21,000 for, the sales manager, Micheal, finally gets back to me about the car. All the dealership could do was to provide me the phone number of the original business, Northwest Motors Limited, that changed out the speedometer as this car was previously Canadian. I called this business, which claims that they did nothing but replace the speedometer and they are not liable for the damage to the radio/nav system ($1700). After speaking with them, we finally came to the conclusion that they installed the wrong part on the car. In order to fix the car, I would need to drive the car to Mount Vernon, over an hour away from Seattle. Is my time not worth anything? Why am I made to deal with this issue when it was an original issue on the car that I had been addressing since the day I picked the car up?!

Besides this, I was also told today that the car will need new brakes and rotors within 5,000 miles. Within two months of owning the vehicle, I have found out that the vehicle needs over $6300 in maintenance. As it is a used car, I understand that it will need more maintenance than a new vehicle, but the lack of service and inattentiveness of this business is very typical in the car business.

If you are looking to do business with this car dealership, I would recommend you steer clear!