Cherie Fowlie

Review of Carter Honda

We spoke with a salesman a week prior to arriving....

We spoke with a salesman a week prior to arriving. I was told they do not take deposits but if there is a deal pending they will call me and let me know. It is possible to place a deposit 24 hours prior to arriving however. We agreed also that if we were not interested or not able to come from Osoyoos, I would call them to let them know as well, respecting each other. We were excited for our newer RDX! We booked hotel rooms for Friday and Saturday nights, which were not cheap. Thursday, August 6th I emailed the salesman stating looking forward to seeing you Saturday at 10AM. The salesman responded via email - "Yes looking forward to meeting you too". Friday arrived and it was time to head to Vancouver. There was no call stating a deal was in order by anyone. I was to pick my spouse up at work at 4:00 pm. Friday at 3:35 pm I received an email from the salesman that the RDX had been SOLD. I was livid! Communication was very poor and it ended up costing us hundreds of dollars in fuel and accommodations. Hotel rooms could not be cancelled at such short notice. Check in was 4:00 pm! Needless to say, very disappointed with Carter Honda. Out of town buyers deserve more respect. I'm sure this review will just get thrown under the rug and no new rules will be initiated so stay away from these guys.