Theresan Vong

Review of Cerritos Nissan

I love this dealership. The sales guys are always...

I love this dealership. The sales guys are always helpful. I've bought my pathfinder from them and had a great experience from start to finish. No pressure on sales tactics other than if they know you are seriously buying they will make sure you do buy from them, i.e. price negotiations and trade in negotiations. I did finally take my pathfinder in for its 5,000 miles service. It was a pleasant experience. I can tell you there was a hiccup that one of my tire had a puncture on the side wall but the service advisor Ray Song was so diligent in making sure he took ownership and spoke to his manager right away to get it replaced at no charge due to not my negligence. He made sure it did not impact my wait time much more than it would and came and told me exactly what happened. So I really appreciate the honesty and ownership Ray took. I can't say how much I recommend everyone to use Ray Song as your service advisor. He is on top of his game and I told him I will make sure every appointment I have him as my advisor. It's customer service like this that keeps customers coming back and forth even if it's good or bad news you may get on your car. You know you are well taken care of. Shout out to Bryan in sales who I didn't buy but had questions on a car in their show room. He took his time to answer all my questions. I will for sure be back to buy the next car I've got in mind from this dealership only due to the superior customer service they give whether it's saless or service. Plus in service waiting area they do have complimentary beverages and snacks while you wait along with free wifi! Thanks cerritos nissan! Please keep customer service as your #1 priority...it'll take you far and us as happy loyal customers.