Me and my husband booked this hotel for our weddin...

Me and my husband booked this hotel for our wedding night considering is it one of the best hotel in Birmingham. We booked it for 2 nights and I went stright from the wedding hall to the hotel, my husband had went to the hotel few days before the wedding to confirm booking and also add few extra touches to our room to make it speical which he had paid extra for. We checked in around midnight and we were held at the reception for a long time while they got us the keys and I was there standing in my white dress after a long stressful day waiting for the keys. Okay that's not all it it gets worse! we got the keys, go to the room to find that we are in a room with 2 single beds not the room we booked and nothing from the extras my husband had paid for was there! Everything was a mess! husband had to leave me and go down and complain we spend the first hour just waiting and moving from one room to another. Yes we were evently moved into a double bed room( yet with none of the extras we paid for ) but we were very disappointed speically beacuse we went the extra mile to make our wedding night speical and it was more or less ruined by Hyatt hotel & staffs. We were and still extremely disappointed, never will we visit again or recommend this hotel to family or friends.