The initial sales presentation by Grant was thorou...

The initial sales presentation by Grant was thorough and very professional. The installers did a great job, and the windows seem to be excellent. However, service through the office is lousy. Our windows were almost a month late over the date we were promised. Scheduling installation was like pulling teeth, despite the fact that we told Grant and everyone else that we had a deadline and some calendar issues. Getting calls back from Allison in service was difficult. The company has, obviously, NOT planned for the demand for their product. We expected to wait up 4 months for our windows, it was 5. Both are absurd. I hope if we have an lifetime warranty issues that they are honored.