Michael Pheil

Review of Cerritos Nissan

I did an extensive search for the best deal on a n...

I did an extensive search for the best deal on a new NV200 cargo van, I contacted 13 Nissan dealers in Southern California. We Iive in the desert and getting a good deal locally is pretty much impossible. Tony Flores was the very first to respond with a great offer. He continued to followup and was very professional. We had a change of heart on which color we wanted and were considering another dealership. Because of the way Tony had treated us I reached out to him since he had been on top of things and I had felt he had given us his best. We need an answer quickly and since Tony was gone for the day he referred us to Sunny Shroff, again as helpful as Tony had been. We made an offer and Sunny told us he had to wait till morning for approval from the GSM. The following morning it was APPROVED and we had a deal. We proceeded to drive 2 hours to sign the paperwork and pickup the car, along the way we requested no less than 3 times the final numbers and payment on the car. As we are literally 20 mins from the dealership we finally got an email from Tony, sorry but they would not honor the offer! I reached out to Sunny whom had call us confirming the deal, he apologized but the GSM changed his mind in the course of less than 2 hours, they would lose too much money he said. It was a great deal but if they would lose too much why approve it to begin with? Saying no to the offer would not have hurt my feelings, but driving 4 hours round trip does really anger me. Had I not continued to push this it would have gone down at the dealership and that would not have been pretty. The management of this company is exactly why people hold car salesman in such low esteem. Too bad, Tony and Sunny really seemed like they cared.