We've been going here for years for both our Honda...

We've been going here for years for both our Hondas. Service has been deteriorating gradually. Just recently, we had snow tires and a Type B service done which was to take 3 hours, Instead it took 5 hours, which wreaked havoc with my schedule and caused a lot of stress. 2 days later I get a dashboard light saying tire pressure was low. I called to complain as now I have to go back in for them to fix the tire pressure and reset the warning light so even more time wasted. I was told a manager would call me that day. 2 days later, I'm still waiting....terrible service