Poor customer service! Contacted via telephone 9 a...

Poor customer service! Contacted via telephone 9 am today and later in day via email regarding yellow water coming out of faucets. I was informed by telephone customer service representative, "we don't come out to check this type of problem, it will eventually clear out but don't drink it". Now, six hours later water is still not clear and have attempted to call the water emergency line several times and have not been able to speak with a represented!