Mike Pelletier

Review of TROPICAL FORD, INC

@ NEVER BRING YOUR VEHICLE TO TROPICAL FORD FOR SE...

@ NEVER BRING YOUR VEHICLE TO TROPICAL FORD FOR SERVICE @

I purchased a Ford Maintenance Contract when I bought my 2010 Ford Escape which provided all routine scheduled maintenance as per the service manual. Each time my Escape would required scheduled maintenance I brought it to Tropical Ford. I believed they performed all the services as per the service manual but boy was I wrong. Because the didn't perform all the required services (like check the transmission fluid) my transmission failed at 62000 miles.

Clearly if the transmission fluid had been checked at various scheduled maintenance intervals, the technician would have identified an issue and repairs or maintenance service would have been performed and the transmission would not have failed in less than 2,000 miles and 4 months later. Once again, if upon inspection, any parts, fluids, mechanical failures that occur will be covered free of charge by the Premium Care Extended Contract. Tropical Ford voided the contract by not supplying the appropriate services which led to the transmission failure. It is my opinion that Tropical Ford never wanted to perform regular scheduled maintenance on my 2010 Ford Escape because their dealership never received any of the money that I paid during the
purchase of the vehicle in December of 2009. In fact that is the very words I heard from not only the Tropical Ford Service manager but in fact Ford s Regional Service representative, during a phone conversation concerning the failure of the transmission, she was very honest and explained that Tropical Ford had no allegiance to me because I purchased the car and service plan from another dealer. They had to perform the scheduled maintenance because they were a Ford dealer but could not benefit from the work that needed to be performed. The income from the Premium Care Extended Contract went directly to
Ford. This is also why the Tropical Ford Service Manager told me face to face that I never spent a dime at their facility and this of course explains why many of the required services were never performed at the
various service intervals. Tropical Ford never performed many of the required service maintenance items which directly led to the failure of the transmission and they should be held liable for the cost of the transmission. Tropical Ford is clearly in breach of the Premium Care
Extended Contract I had with Ford and as a Ford Dealership they should be held accountable for failure of the transmission. I paid $1,160.85 to Ford to maintain my vehicle for the contract time frame and Tropical Ford did not provide those maintenance services.
I am not the only one who has had similar issues with the Tropical Ford service department. This is not a one time offense to the consumer and shows that many others also suffered from the lack of
maintenance on their vehicles.

Because Tropical Ford never replaced my air filters during any routine scheduled maintenance, I had to purchase a new one and replace it myself. I took the old filter to the auto parts store where I bought the new filter and the employee said he thinks it s the original air filter that came with the car. Based on the fact Tropical Ford never replaced my air filter I can not be sure they did any of the required scheduled maintenance on my 2010 Ford Escape. It is possible that the oil changes never were done and now my engine could be compromised.
If Google would let me post pictures here in the review, you would see the difference between the new and old filters.