Ashley McConkey

Review of Hilton Hotel Fort Worth

The hotel stay itself was okay, but let's talk abo...

The hotel stay itself was okay, but let's talk about the valet services they provide. I absolutely do NOT recommend using them and that is why they only get one star. The valet attendant drove my car into a pole and then lied about the circumstances under which this happened. Luckily, I had the police present and they were able to call the attendant out on all of his lies. I had to fight to get my car towed to the shop and to get them to pay for a rental car while I wait for my car to be fixed. I also came home to discover that the hotel STILL charged me for valet parking. Are you serious? I'm not paying $25 for your to wreck my car. Once again, I will be the one inconvenienced as I call them and fight to be reimbursed for something that they are responsible for. The hotel managers didn't offer me anything to make up for the inconvenience of this whole experience. I'm sure I will be doing nothing but fighting with insurance companies for the next week or so. If you choose to stay there, great, but do NOT use their valet services, you will regret it.