I am currently on day 2 of waiting for my items to...

I am currently on day 2 of waiting for my items to be collected for shipping. They gave me a window between 7am-6pm for Tuesday 26/7/2016 and nobody turned up. Nobody called to say they couldn't find the flat; nobody called to say they wouldn't be coming. They promised me collection TODAY (27/7/2016) and have since told me nobody was home...except I've been sitting in my front room watching the door and nobody has even turned up. Moving overseas is stressful enough without this adding to it.