Wesley Cheng

Review of Excess International Movers

This company has a chaotic service and communicati...

This company has a chaotic service and communication with a client. I paid for a air freight service last month to send my baggages from UK to HK and asked them to keep me updated with the shipment status from time to time . Unfortunately, they failed to do so. I had to send them emails myself for a few times before getting any reply from them. And clearly, the staff there did not have a single clue of where my shipment was when i asked. As I was told, the air freight service has a time frame of 7 - 14 working days. It took them 3 weeks to dispatch my shipment from the warehouse. I called them a few times but they gave too many excuses such as it is difficult to locate my baggages as the warehouse is being renovated or there might be a misunderstanding or miscommunication between staffs in the company etc. I am very disappointed with all of their "explanations" for their failure to dispatch and deliver my baggages on time. Upon arrival of my baggages in HK, they sent me an agent to contact. However, they gave me a wrong agent to contact and it took them 3 days to find the correct agent for me. I have been worrying about my baggages all the time and I did once think this is a fraud. This is really ludicrous. At last I had to stay send them over emails and phone calls over 10 times in order to obtain the correct agent contact details. It took me 29 days to get my baggages at last.