AVOID AVOID AVOID!

AVOID AVOID AVOID!
I organised shipping of 4 suitcases from the US to the UK which was meant to take 7 days and after all their mistakes took 4 weeks.
Firstly, they failed to pick up on some information I accidentally missed on the shipping forms they gave me.
Secondly, they failed to deal with the fact that the value of my goods meant I needed a tax ID in the US. This meant that after my goods were collected, they were sent back to where they were collected from a week later as Excess could not provide them with this.
They had to make changes to my forms to arrange another collection. They then forgot to give the new forms to DHL. The cases were almost sent back. Again! I had to send them to DHL myself after DHL contacted me directly a number of times. The lack of communication between DHL & Excess was embarrassing.
The cases were eventually shipped to the UK and then waited in a warehouse for a week before making it to me. Excess stopped communication with me completely. I eventually got a call from DHL saying they needed further information to ship the cases which I had already provided to Excess and they had failed to pass on.
They gave me no refund for all their mistakes and complete lack of organisation. Avoid at all costs!!