Horrible service!

Horrible service!

After a 30 minute wait to get one person to answer the phone I was not able to be helped. The representatives treat you as if you are bothering them. They seem not to like their job and even though they "try" help they do it with a bad attitude. Their tone is aggressive and unfriendly. When asking a question they keep saying "I don't know, you have to check the website but I don't know where in the website. My supervisor told me that everything is on the website but they don't know where in the website."

The representatives need to be better train to assist customers.