I am shocked out of my shoes. I had an accident on...

I am shocked out of my shoes. I had an accident on 25 July, my car was towed away by an approved tow car. It is now the 17 September and I do not have my car back. All attempts at contacting the panel beaters have been blocked. The car hire was extended and NOW I am paying for it myself with no idea when my car will be ready. No phone calls etc. I specifically asked for my car not to be sent to Jocks as I had a bad experience with them before. I did not think they could get worse, but they have, I do not have the monies to pay for mow own car hire and yet I still have one as they will not give me a courtesy car even though they have made a lot of money out of me. This is just not acceptable and actually disastrous to say the least. I am livid and will take this matter further.

I could never suggest Auto & General to anyone due to this shoddy experience which will cause me not to go away in December because of the hire costs.
My calls are ignored, they are ignoring my broker and in the meantime I m paying Eurocar for the hire car.
I have always been insured but will be looking at other insurance policies after this. I would beg people shopping around for insurance not to use them. They are terrible, especially Jocks Panel beaters.

I am still in disbelief that they have not been in touch with me only to tell me my car hire has run out. This is not my fault and they should have provided me with a courtesy car in the meantime,

Mrs LS Hogan
Owner if A Suzuki Jimny