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Review of HIlton London Paddington

Check in process was horrible, we had proof of boo...

Check in process was horrible, we had proof of booking by someone else and photo identification and yet was refused check in by the extremely rude and dismissive manager. Therefore had to book another hotel room and check in immediately as the manager had blatantly refused to let us check in to our room. The person who booked the original hotel room called and asked for a refund, and was lied to by the hotel saying the new room was booked by Expedia even though we booked it directly through the website.

Manager then said he left a note on our account saying we did not need to pay for the room, but as we checked the next day he had lied to everyone's faces and didn't even bother to leave the note.

Was an absolutely terrible experience and will not visit again. One star is already too much. Please review the behaviour of your staff, this is unacceptable.