Aliza Plotkin

Review of HIlton London Paddington

Horrible experience with the fire alarm being set ...

Horrible experience with the fire alarm being set off two nights in a row. The first night the tower guests where LOCKED in the tower. When told to the staff they insisted we hadn t been despite the people from the Paddington Station telling us we where suppose to be able to leave trough other doors. Hotel said a shower steam set off the alarm. If shower steam does that then the system is not updated. The staff claims this is uncommon yet happened two nights in a row. Both times we where sent through separate entrances. Once through the rail station and the second through glass doors. No hotel employees to guide us at the doors or even telling us it was safe to return.

So until they have a proper safety system we won t stay again and will publicly share.two nights in a row is not uncommon