Haus of Halo

Review of Hilton Hotel Fort Worth

I was discriminated against, by the management and...

I was discriminated against, by the management and supporting staff, on March 7, 2018, for simply asking the front desk agent for a mint. After he said he does not have any, I kindly asked a hotel guest for a mint and the front desk supervisor brutally interrupted, and scolded me for such an innocent gesture, after I walked off, the front desk agent reported to his customer service employee to "keep an eye on me", and now had this customer service guy creepily watching my every move.

Now, I was visiting the hotel on a very important business meeting, with my colleagues, two of them being actual hotel guest. While in our business meeting, I spotted another Hilton employee in a corner of the hall, on the phone, randomly at times looking at me and my group. After a few minutes I went to the restroom, and while returning from the restroom, I was again brutally startled by a Hilton janitor, that scolded me for "walking in the hotel, while not being a hotel guest", and said that is against policy, she was very loud, rude and down right unprofessional for a 4 star hotel the suppose to base there principles on genuine Customer Service.

So the next day, my same colleagues and I , visited the Hilton to discuss this devastating and embarrassing situation that happened the night before. The same front desk agent was the same one from the prior night, ironically. And after hearing us out, responded in a dismissive, arrogant and nonchalant and un-understanding way; and the whole conversation went no where. We then were met by the Manager of the supervising Front desk agent, who's name is Laurie Byrde, now she was much more arrogant, dismissive and rude compared to the Front Desk agent, not only did she meet us at the lounge area and refuse to sit down with us to hear our side of the story(while we was all sitting down at the table, she came to us, and thinking she was going to sit down with us, she arrogantly said she was going to stay up), she took a defensive stand on the whole situation, never listened to what we had to say, was sarcastic with her responses, and basically said that its the hotel policy to make sure solicitors, homeless, and people of such nature aren't roaming the hotel(which assumed all guest could possibly fit in this category, and so happens, I was put in that category on March 7, 2018), I was discriminated, and felt I was racially profiled and judged on how I was dressed that evening(wearing a hoodie, with a white tee, khakis and formal boots). Laurie eventually as we were talking said she is done, and walked out on us. My colleague went to ask for the general managers info, and Laurie was talking to the Food and Beverage manager of the Hotel, my colleague asked Laurie for her managers contact info, and she said she could only give out the email, he agreed, but then she ignored my colleague and stood there and start telling the Food and Beverage Director the conflict, in a gossiping way.

It had to take the restaurant of the Hilton hotel, Food and Beverage Director, to kindly visit us without being asked, and shared words of compassion, understanding and concern. HE WAS THE ONLY EMPLOYEE during this fiasco, to show true sincere concern and the wanting to help sincerely.

The manager, Laurie Byrde, came back after being asked to get the GM's contact info, and wrote the wrong email address on the business card, which had to be corrected by the kind Food and Beverage director.

I feel now, that I have a very tough time with Hilton, and will think twice about going to a Hilton brand hotel, and I hope everyone reading this will take Caution before going to this specific hotel and the Hilton brand because I do not want anyone to feel and be treated the way that my colleagues and I were treated.

Thank you and God bless.