Zac Armstrong

Review of Hilton Hotel Fort Worth

I will never stay at this hotel again. I have stay...

I will never stay at this hotel again. I have stayed here the past two years for a conference and both times have had extremely unpleasant experiences. The hotel management does little to make up for big issues. Last year, I arrived and was told there were no rooms available for me, even though my room was booked months in advance. I was given the address of a hotel 20-30 minutes away and told to get an Uber. The hotel was a dump. I was compensated with 2 cheap bottles of wine for the inconvenience. This year the hot water went out, my A/C doesn t work, the internet is pitiful, and the front desk has been less than responsive. I forgot my toiletry bag at home, so I called the front desk to find out if they had any available for me to purchase. I told them specifically what I needed and that I was in a hurry, and they said it would be up right away. 35 minutes later I was delivered the wrong items.

I was compensated this year with 1 bottle of cheap wine, and a fruit plate. I was also given the correct toiletries when the manager was notified.

Both times I have been here at least one elevator has been under maintenance.

Too bad a piece of history is being run into the ground by Hilton.