ROOMS ARE IN NEED OF UP GRADES, AND REQUESTED ROOM...

ROOMS ARE IN NEED OF UP GRADES, AND REQUESTED ROOM ON A LOWER FLOOR FOR MY MOM WHEN I MADE THE RESERVATION AND ALSO WHEN I CALLED BACK TO CONFIRM MADE THE SAME REQUEST. AT CHECK IN TIME WAS INFORMED NO ROOM WERE AVAILABLE ON A LOWER FLOOR. Stopper in tub was broken asked for it to be fixed never showed. Asked room attendant for a blanket said I would have by end of day guess the end of the day never came cause I'm still waiting. Staff was friendly just need to manage guest situations better!