I chose this hotel as the reviews were great and I...

I chose this hotel as the reviews were great and I was told other than the Marriott that it was the only other 4 star hotel. The concierge were great, as were the catering/bar staff. I woke up this morning wanting a live-in, only to be awoken by drilling and banging noises next door in the hotel. I was offered a free breakfast... as I was now up anyway!! I asked reception for complaints procedure, only to be told 'well it would just be letting the front reception staff know really'.. really shocking. The amount I paid per night (of which I stayed for 3), I would have expected some prior communication for this scheduled work. Shocking!!