Sanskriti Babhulkar

Review of David Jones

Visited the women's shoes department a few days ag...

Visited the women's shoes department a few days ago. A salesperson called Alvin, made sure I had a terrible experience. He was very reluctant to help, disappeared from time to time and insisted that I purchase the wrong shoe size since it was on sale. Finally, when I was about to leave, he came up with the correct shoe size and I went ahead with the purchase, ignoring his arrogant behaviour. Right before making the payment I asked him to double-check if the shoe size was 39.5, which he confirmed by pretending to look at the shoes and misinforming us the size, as he was probably in a rush; although there was 4 customers and a staff of 20+ on the floor. I was obviously disappointed and very upset when I decided to exchange the shoes for the correct size. This time around I met Lillian, who was very sweet and cooperative. She even apologised for her colleague's behaviour after I told her that you can also check the cameras. The staff in the women's clothing section was no different. If this message gets through, I request the authorities to take some action against such rude and unwelcoming behaviour to retain customers.