Review of Concordville Nissan & Subaru

4 years ago

AVOID AVOID AVOID

AVOID AVOID AVOID

Update:
Didn't repair the vehicle properly the first time, and charged premium price.
Didn't make good on their promise to fix it correctly, without significant additional costs.
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Leased my second Nissan Leaf from Concordville Nissan. The leasing process was smooth and easy.

On October 28th, I requested software update
NTB 19-056 and classification EL 19-018, titled, " 2018-2019 Leaf, lithium-ion battery will not quick charge"

On November 13th I had repair work done. Replacing a shark fin antenna and again requested that the software update be applied. They have one Leaf certified technician name "Zel".

Purchased the part from dealership, color matching the shark fin antenna that needed to be replaced. The repair work was grossly subpar. The shark fin antenna was placed incorrectly and now has a gap that is open to the elements. Then to top it off, the software upgrade that was requested three times from three separate people was never performed.

I paid full price for the part because I wanted to ensure the color matched, charged several hundred dollars for them to installed a shark fin antenna correctly. They did not install the antenna correctly and the gap is quite notable.

I spoke with a service manager Erin/Aaron? and we'll set up another appointment, reluctantly, to resolve this issue.

I will provide an opportunity for them to correct this issue and update this review afterwards.

I called the service manager to make an appointment and left a message. No return call has been received to date.