My experience this time was not good. I arrived at...

My experience this time was not good. I arrived at 1145 for just an oil change. I was told there were a few cars ahead of me but it should be done in about 45 minutes. At 2 I went to see what the hold up was. The guy in the shop had no idea where the paper work was or the keys. After waiting for this guy to figure things out he takes my vehicle in right away. 20 minutes later the same guy tried to blame everything on the previous worker instead of owning up the mistake. Barely got an apology for waiting over 2 hours for a simple oil change. Even if it was that busy no bother to check on us. Hard telling how much longer i would have sat there if i hadnt asked about my vehicle. This was the most unprofessional experience I have ever had.