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chris vandevoort

3 years ago

Horrible experience. 1 3/4 hours to get luggage an...

Horrible experience. 1 3/4 hours to get luggage and when it did arrive it was not mine. After waiting that long I was asked to come down to find the luggage. After waiting that long I carried it up myself. This waste of time effectively ruining my plans with my last day with my family for 2 months. I have two young daughters that were going to sleep before a late night flight out. That didn't happen so we were not able to enjoy the pool very long or have dinner together. At 12:30 am water started pouring in from ceiling I called to report and had to call back to get offered a new room. They sent a handyman after about 15 minutes who came and said I would have to wait for him to get a ladder. That is when I called to complain about not being moved and was then moved to another room. I have told at least 20 people at my work of my experience and I will tell anyone else who will listen. You will not get my business and if I can help it others as well.

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