Sheryl Garcia

Review of Hilton Hotel Fort Worth

Great Customer Service that extends outside the ho...

Great Customer Service that extends outside the hotel to a neighbor if you will. I worked for another hotel chain for around 10 years and took a chance that I could get the same great service as I used to extend to my customers from the Hilton (downtown FTW). I work around the corner and had a co-worker that had some recent dental surgery and we were desperately looking for some hand towels or something that we could make a heated compress with. My first thought was the Hilton around the corner. I walked in and was greeted by a pleasant young man...Khai Noorzad... whom proceeded to ask me how he could help me today. I told him that I was not a customer and the short story and with no hesitation, he ran to the back and returned with a couple of large wash cloths and handed them to me with a smile. I did offer to pay for them, and he turned me down. Even though I was not a customer he graciously took care of my needs. What a great experience. Great Job Hilton on hiring and training great employees. My co-worker was very thankful for you courtesy. I will recommend your hotel to any who inquire in the future.