Terry Mackay

Review of Plusnet

Plusnet used to be so good. I used them 4 years a...

Plusnet used to be so good. I used them 4 years ago and I used to get a superb level of service - as is promoted in their current TV ads. unfortunately, they are now pretty rubbish. I have had no internet for 4 weeks. they keep promising a fix (by BT Openreach - part of BT who also own Plusnet now). They tell me they have a service level agreement with Openreach to fix faults within 48 hours. I have now been waiting 14 times longer than that. I tried to post some feedback on their website but was told by their system "not accepting new members on the forum" - I wonder why....... I will wait a bit longer because I think all telecoms suppliers are in trouble but then I'll move.