This is a very nice hotel with excellent conventio...

This is a very nice hotel with excellent convention services. I've stayed two times previously and went to check in again last week and they told me that they were full and could not find a room for me. The problem I had with this is that the front desk staff immediately lost interest in me and made no effort to help me or get me into another location even though I am a repeat customer of theirs and a long time member of their Hilton honors club. I'm going back to that area in a week but won't stay there because of the lack of respect they showed me.