Steve Binder

Review of Hilton Hotel Fort Worth

I have stayed at Hilton hotels in the past. This o...

I have stayed at Hilton hotels in the past. This one needs updating and repair. The a/c barely cools (it is 54 degrees outside) and I can t get I cool enough. After 4:00pm and still no housekeeping. I told the person at the front desk that it was not acceptable and their response was I m sorry you feel that way . The executive lounge doesn t offer much. Even the coffee maker was broken! The beds here seriously need replacement. Some of the Hotel staff needs training on customer service. Asked for room away from elevator. They gave me one right adjacent to the elevator so I had to change rooms. The new room, the toilet wouldn t stop running so they had to fix that. Shower head broken (only one setting). Really a shame as this is a really nice historic building.