I have had a horrible 2 weeks of being jerk around because of a terrible policy they have. I got a rather expensive behind the neck headphones. They had a wireless version in the store that you can try on which I liked quite a bit. However I bought the wired model (it runs on its own power supply) as it is supposed to last a few hours more before having to recharge. I was really excited charged it up during the night. in the morning I put them on and instantly they were waaayy to small for my neck as in if I move my head they get pulled off. SO I immediately called the store and told them the situation. They tell me once a headphone package is open it is not refundable or exchangeable due to their policy. Called back a few hours later once a manager was in and they told the the same thing. They gave me the number to the head office, called them and they told me no exceptions. I here I am stuck with a headset that I can not even use. figured ok well... I can use just to walk around I quess... turns out the head set is also defective as it won't hold a full charge. Call the store up again as it "CLEARLY" says 30 days to return for manufacturer defect. which it is not even 14 yet. They tell me its something I have to deal with myself with the manufacturer. There is more to the story but Ill spare you if you got this far. Morale of the story... I had high hopes for this place but I won't be spending any of my hard earned money here ever again.
