Bought new 2017 Ford Escape at Uftring Auto Mall i...

Bought new 2017 Ford Escape at Uftring Auto Mall in E. Peoria after having unsatisfactory experience at Green Ford Sales Dept. Had previously bought and serviced with Green. Needed oil change so went back to Green. Was told to expect an hour wait. After an hour and a half, I went back to service desk and was told they would check on it. Shortly thereafter, someone came out to waiting area to tell me the technician had spilled a lot of oil under my hood and they were cleaning it up. A half hour later, they were still cleaning it up. I m now wondering what shape my five month old car was in. After a two and a half hour oil change, my car was ready! I clearly was upset. I negotiated a reimbursement of payment. Inside of car smelled strongly of cleaning fluid. Am doubting my return to Green in the future.