Extremely disappointed with the staff of this reso...

Extremely disappointed with the staff of this resort. Due to covid we have to cancel our visit and the very rude staff won't give us a refund and have stated we will be charged regardless. The VERY rude supervisor simply hung up on my husband last night. Under different circumstances we would have been delighted to visit what looks like a beautiful resort, but due to the lack of compassion and understanding during uncertain times we have decided to not visit in the future.