Amenities and lodging were fine. Front desk hotel ...

Amenities and lodging were fine. Front desk hotel staff were horribly rude and unprofessional. We got locked out of our room while our 2-year-old was in there alone. After asking the front desk if we could get a spare key, the front desk lady refused saying the room was not in our name and stated it was a security issue. The security issue is that you booked the rooms with the wrong names and now our child is alone in the room. You couldn't get me to stay at a Doubletree again if you paid me.