Today I called red tag and explained to the manage...

Today I called red tag and explained to the manager that my friend I was going on my trip with got into a very horrible car accident where she could have almost died and had to have emergency surgery the day after we were scheduled to leave for our trip. All I wanted was to change the date of our trip for when she was out of her cast I didn't want our money back, I was willing to pay any extra fees and I clearly stated that. She responded very rudely and said it wasn't going to happen. I then stated what would have happened if she would have passed away. She then said they still wouldn't do anything and that they've had people call about people who have passed away and she still said they did nothing to help them. She then goes and says that that's why they recommend to people to buy the cancelation insurance. I told her that my father was told by someone there that the only way you can cancel a trip for any reason was if it was 14 days before departure and this happened 4 days before we leave so even if I had the insurance it still would not have done anything. She then states that my father didn't understand them or they're representative must have misunderstood what my father was asking. I then said the cancelation issuance was pretty expensive and from the way my father was told it wouldn't have helped anyways. She then stated that if I couldn't afford insurance I shouldn't be traveling at all. I asked again if there was anything she could do and she tried to pass the buck onto SunWing(who I was flying with) and talk to them. I told her I tried to call them already and they said to deal with you. She then stated again she wasn't going to do anything to help me. She wouldn't tell me her name and at that point I was so frustrated and upset that she wasn't willing to help me under the circumstances and with the fact I didn't want my money back I just wanted to simple change the date that I hung up the phone.
This is my first time ever traveling and let me tell you with the amount of disrespect this lady showed to me she most definitely made the entire situation much more worse.
I will NEVER be dealing with red tag ever again and I will make sure no one I know ever works with them again because they are just a bunch of scammers