The room was lovely but the place has some issues....

The room was lovely but the place has some issues. We were given room 223 in the separate building, not the building with the reception in it. The room was on the top floor at the back overlooking the train lines which was noisy even with triple glazing but the two big issues were that the lift wasn't working and as we were on the top floor it was a bit of a struggle for me due to mobility issues, I admit I didn't mention this but it was my daughter who booked the room and forgot to mention it. The other issue that concerned me more than anything else was the security of the building. There was a unit at the front of the buildings doors that you should have to swipe your room card across in order to gain access to the building meaning that customers are safe from anyone just walking in off the street and trying to get into the rooms. This was NOT working so the front doors were not locked at all! Not suggesting that the area is bad but I didn't feel safe in that block