On Saturday May 26th we missed our plane due to a ...

On Saturday May 26th we missed our plane due to a display problem on your part. We arrived at 3:40 p.m. at the airport for a departure at 6:05 p.m. ... A departure at 6:05 p.m. Do you find it normal that at 5:50 p.m. (door closing time) people do not know how to answer us? Result the gate is displayed at 6:07 p.m. for a departure at 6:05 p.m. The security let us through and finally announced to us once we got to the door that there was a problem, let us go out again without explaining anything and bring us to the ticket office to make us pay for plane tickets for a Monday departure. The lady at the reception was more than rude (and I remain polite because we were treated like less than nothing) she told us that she was aware of the display problem but that it was not the his and either paid or left. Is this a way of talking to customers? We are the ones who pay your salary, mademoiselle. In short, it is out of the question to set foot in Crete again at this airport.

P.S: do not worry, we will send you the bill for the hotel, taxis, meals and other expenses due to the incompetence of your staff and their unfriendliness;)