I thought living a few blocks from Precision Harley would be very convenient but it certainly hasn't been. The service department's customer service needs help badly. Went today to get an inspection sticker and was told the guy that handles the inspections went on a test ride. I waited about 20 minutes and finally left. If this was an isolated incident I wouldn't be as upset but it's not.
Called to have two tires put on with a few other maintenance issues fixed. Service department was fast and efficient also on pickup service tech came out to explain a few things that were done .The bike was washed and cleaned great job
Poor selection of new bikes. Noone greeted or spoke to me for the 10 minutes I walked as round looking at the bikes, what few there were.
I was an employee for Precision Harley for 7 years. I have nothing but love and respect for Richie, Allen, Anneke, Scott, Bruce, John, Lincoln and all the amazing co-workers I had over the years. I will always believe they are the best damn dealership in New England and I will continue to show my undying support for them whenever possibe.
Hi Priced (what dealer isnt) but they have a friendly staff.
[update] don't go here for service. They won't install tires unless you buy the tires through them. 100% scam, any decent shop will help you out and install them.... Save yourself the headache and go elsewhere.
They advertised jobs for sales positions and more on social media. Great big promotion. We re Hiring! Stop in! When I showed up no one could be bothered to meet with me or schedule an interview. I was passed around from one disinterested sales staff member to the next. Finally got someone to take my CV and even that seemed to be a bother. Very unprofessional and discourteous. Wasted my time on a completely obnoxious level.
Great service. And most parts in stock for older rides
I just left Precision Harley. Holly was incredibly helpful. I'm buying my first Harley and she was easy going show me the things I wanted to see within my price range. And when I do decide on the bike that I want I will be buying it from this location
They gave me a great deal on a 2017 Softail Slim and Mike was great to deal with
Had a nice visit and look forward to doing some business with them!
this place does nt deserve any stars...i gotta say one thing about this dealership. RUDE!..this place is a joke and i kept going back to buy parts or get my bike serviced! i have never ever met so many rude and obnoxious people under one roof , they treat you like you are nothing to them, they think they are some bad ass bikers working behind the counters,and this women in parts department is the worse of the worse! i live near by and saves me time to go elsewhere ,but not anymore! i plan on buying a new bike this coming spring and sure as hell will not be from Precision Harley!
Excellent great people to do business with. Gene coutu
Recently purchased a new bike and came back for 1,000 mile service and performance upgrades.
All the sales staff were great especially Tom Casey. Worked with them in person, over the phone, via text and off hours. They also helped me get a good and fair deal.
The service department deserves credit as they went above and beyond to help with damage I incurred on a new bike. Samantha genuinely cares about her customers.
Everyone knows Allen in parts is the man. But his colleagues are also very helpful.
This dealership despite being for down to earth Harley riders is more akin to a luxury car brand.
Just went for an inspection sticker pretty laid back over there
Great selection of both new and used Harleys. Knowledgeable sales staff too.
Stop in and ask for Tom Casey.
Recently had my 06 Dyna wide glide in for repairs. Was told they were behind and wouldn't be able to look at my bike for 30 days. Called back within 12 days to find out it was already finished and repaired. Fast and dependable service. Ritchie and the service staff were very knowledgeable and courteous to my needs. Recommended
Had a great experience buy my bike thier. Employees where really great there. And special thanks to my sales man who help me out on a bike after a hour of me decide and he put me in the right direction TOM CASEY WANT TO THANK U AGAIN
I recently had some repairs done to my bike and I just want to say the manager Rickie was an amazing guy and took care of the bike like it was his own. The mechanic Victor is one tough dude. He worked nonstop to repair my bike so I could take it home that evening. A lot of other people would have just called it a day but he and Rickie made sure that I was able to enjoy my bike again. This is the place to go.
Staff were friendly and helpful. Clothing priced reasonably.
Allen in parts..... only reason why I go there. He's knowledgeable and professional, and talks with you to get you what you need and nothing more
I went there to buy oil for my bike. I got the oil, stood at the counter and waited almost 10 minutes for Gabe to finish talking to a guy that wasn't buying anything anyway. When he finally got off the phone he went to the back to stuff his face and when he came out he got back on the phone to call someone else! I will never go to Precision Harley-Davidson again. You blew it Gabe, it would have taken 2 minutes for me to buy my oil instead I have to go to Ocean State Harley-Davidson where they know how to treat customers especially cash-paying customers
They are always polite and professional. Best service in New England.
Thank you I've looked for 2 Years to find a replacement toe and heal shifter pegs Diamond plate and you all had the last set in the USA it's finally finished once again and looks so good thanks Joel Negron part's associate for going to bat for me over the toe and heal pegs John Ledford Jacksonville Florida
2007 Dyna with less than 6900 miles/one owner. I did not buy the extended warranty. Had an oil leak the next morning (small about a quarter size). They wouldn't cover it. The salesman, Jay, helpful was in finding the deal.
DO NOT COME TO THIS DEALERSHIP, AND TELL EVERYONE YOU KNOW TO NEVER COME HERE! I REPEAT DO NOT COME TO PRECISION HARLEY DAVIDSON!
I worked there for not even two weeks, and they fired me, on my own time, not company time. I told them when they hired me that I am a car mechanic not a bike mechanic, but i do have my motorcycle license, and i told them I am willing to learn if they teach me. I was completely upfront and true with them when i told them about my technical abilities, so they hired me knowing this.... Now all the other mechanics said i was doing very well and learning well. Well one day after work the owner asked to talk to me, so i went back inside and the owner and the service manager brought me in the back room, and pretty much called me stupid and said it "wasnt going to work out, because the learning curve was too slow." Now how can you judge an employee who is trying to learn and you fire them within two weeks of being hired? He didnt even give me a month to show him what I could do. Very unprofessional if you ask me, when I told them at the interview, "I am a car mechanic, not a bike mechanic, ive done basic work on my own bikes in the past but nothing major, but I am willing to try hard and learn whatever they would teach me."
The owner is a horrible person. In the short time that i worked there hey would say some terrible things about people. One day there was a man in the showroom with his son who had Downs Syndrome looking at bikes, well later on when the customer left he said to another mecahnic and myself, "They should drown people with Downs Syndrome and other "retards" so that they will not be a burden to society and their families" and then proceeded to laugh and say alot of other worse things which I do not feel comfortable repeating because they were so horrible. He is a terrible man and very very cheap, do not let him fool you!
SO YEAH, DO NOT GOTO PRECISION HARLEY in Pawtucket! If you are reading this tell everyone you know about my story!
Been going here for years. Great selection of bikes
Best harley dealership hands down! Tom casey is the best, go see him!
Just got back from Precision. My husband and I were in the store over a half hour and not ONE sales person said hello or can we help you. No acknowledgement what so ever. We were there to purchase helmets and jackets but do to the rudeness we left. There loss for no sale! Never again
Super service on finding the 'hard to find" part that I was looking for. Very pleasant and helpful.
Incredibly helpful, great people, selection is Limitless.
Awesome staff and great selection of new and used motorcycles. The man showing us around went out of his way to help us see our options, even dealing with a rude customer who interrupted us, with utmost courtesy.
Gotta say that they really do care about motorcycles and people in general. The Mechanics over there put there hearts into servicing motorcycle as they would do to there own motorcycle. And not to forget the girl who picks up the call, by far the most beyond helpful person working there. Her is name is Samantha.
The story behind this review:
I own a Triumph Bonneville T100 and got stalled out in the rain close to Precision Harley. I was helpless for about an hour. But when i called them for some help, they openly welcomed to check my bike out even tho it wasn't a Harley bike. Samantha and there Mechanics did there best to help me and my bike out by staying up after closing hrs. Which in my book is extraordinarily helpful. The people at this service were very kind and understanding. I would recommend this place to anyone.
Great Job guys! :)
Great sales team! They listened to my wants and needs and put me on a great Electra glide. Glad I went to precision first. Thank you Anthony, John and the rest of the crew!
Super helpful and friendly people. Prices are a bit high but what do you expect from quality, amiright.
Updated Review Submitted Monday, March 21, 2016
I received a nice letter from the front desk service representative, along with a software update cd disk, which did work. The follow up that this company has provided to remedy a poor situation has prompted me to upgrade my review. I am impressed with the thoroughness to correct a bad situation. I think the company was proactive in handling this situation and I hope they continue to provide excellent customer service.
I went from never wanting to return here to a state of mind that, yes, I probably will return to this dealership. They did an outstanding job to fix a mistake.
3 Star- Updated Review Submitted Friday, March 18, 2016
I received a call from one of the partners of the dealership around 8PM last night. He apologized for the experience that I had with his dealership. To have him reach out to me was the right move.
Hopefully, this has been a learning experience and maybe all members in the service department and every department, for that matter, will open the lines of communication. Communication is extremely important in any type of industry, and it's a very powerful tool. The choice of words is also very important, which is what prompted my onslaught on the social media platform in the first place.
I like to think that with technology evolving the way it is, it is extremely important how you conduct yourself, because there's so many outlets and the public is better informed now than they ever were before.
Thank you, Jim, for reaching out to me to resolve this matter.
1 Star- Review Submitted Monday, March 14, 2016.
Horrible service department! I called to see if they had the software update for the Harman Kardon stereo and spoke with Rob. He said they do and I asked if there was going to be a charge for it and he replied, no. As it should be. I was going to borrow the CD and do the update in the parking lot myself.
My buddy and I drove an hour to get here and it was a perfect day for a ride. Everything was perfect. Then I approached the service department and this girl at the front desk was skirting around the issue that now they wanted to charge me for a BURNED CD with a firmware update. You can download the software, but I have a Mac so it makes it more difficult. And I ride to Harley on occasion. It's fun.
What annoyed me the most, she kept trying to use the phrase, "sir, think about the big picture." Well, now I am thinking about the big picture and Customer Service is the Number 1 Rule. Also, WORD OF MOUTH ADVERTISING is the best form of advertising. So, anyone interested in a better service department experience, bigger showroom, a lot of people, but it doesn't feel cramped then go to Russ' Ocean State Harley-Davidson. The owner still greets everyone that walks in. They have a nice lounge area and it's only about 20 minutes from this POS.
This girl came out while I was working on the software update trying to justify her wanting to charge me a fee and I couldn't help but feel like I just wanted her to walk away. She overstayed her welcome.
This review is the "big picture" for that front desk girl at the service department. Do you understand where I'm coming from, Allen? She kept saying that to him, too. Ugh! Never again!
What's nice about this. Not only did she lose my business, but she lost my buddy's business too, who witnessed everything and it's absurdness. Over a burned CD with a downloaded software update. Come on! That's the big picture.
Very impressed with the friendly staff and service, thanks.
Make sure parts are official Harley Davidson product.get warranty in writing.also don't believe anything the black gentleman in parts department tells you.he is a compusive liar . This place likes to sell Chinese parts at a 500 percent mark up.
Thanks for my Husband looked for 2 Years to replace one of his toe and heal Diamond plate pegs for his Ultra Classic he lost 1 some ware the set is complete and looks good yeah it's 1of his Baby's this 1 is very special to him
Needed a new windshield. Was having a very difficult time finding a replacement that would fit.
Allen in parts helped me and found the correct one.
Allen is a great asset to your dealership.
Great experience excellent staff Jay is awesome got me on my first motorcycle bought a 2016 Softail Deluxe. Samantha was also very kind and helpful!
I can t say Enough Samantha. She has been very helpful an amazing I love coming here and Anthony has been great I have bought a few bikes here and many parts as well as been in a pinch an was help out with no problems you will not be disappointed don t miss out on a great place to do business with
I've been there a few times and was always treated with the utmost respect. As for the bad reviews, I believe that the M's that are circled are all the same Mikes. I see him as Mike Carter, Mike B, and Miguel Martinez. He's posted a few 1 star negative comments trying to give the company a bad name. Seems to me that he has a bad attitude and is doing the company a favor by going elsewhere! Don't pay attention to his negativity/fake news!
Great Team at Precision Harley to deal with. All though limited to this point due to the current situation, they were very accommodating and easy to work with!
The staff at this store are super nice and very helpful. My boyfriend and I were traveling from Ohio and they shipped our purchases home for us and serviced the bike right away. They went above and beyond. Thank you so much!
Had to make an emergency stop to get a slipping clutch looked at. Was on are way from cape cod back to pa. Staff was very friendly and got my bike in and out in less then 1hr. Thanks!
Allen was extremely helpful and knowledgeable about the parts I needed I highly recommend you see him and his team down at precision Harley Davidson. Thank you so much for all your help.
Excellent service took care of me when I was in need got me on my brand new baby love this place all the sales reps and service people are excellent by far awesome visit
Prices are probably the same as most other dealers ........ have some service work done here a couple of years ago and the added in and changed me for a bunch of things that I didn't need .... what started out to be about $150 worth of work quickly ballooned into about $450 ........ I thought it might have been just me but a friend of mine experienced a simular situation with them where as it should have cost he about $300 but because of all of the unessary work that they claim they had to do it cost him almost $1000 when all was said and done...... needless to say neither he or I will have any service work done there any time soon.
Went in for an inspection sticker nice to talk to check my bike out got my sticker that was pretty much it
Shout out to precision HD for coming through when nobody else had a exhaust for my 13 SG and everyone was on backorder they had the V&H propipe in-stock. Samantha and Lincoln are great representatives of HD
Excellent experience and the staff there is full of knowledge and very helpful and friendly
I have Purchased 8 new motorcycles and have had them serviced at shops for over 20 years. Precision Harley Davidson is by far the most professional, respectful and friendliest dealership I have ever had the pleasure to do business with. This is after buying 2 bikes there trading 1 and receiving a great trade in value, along with the best price on the new bike and accessories. Also I have to mention constantly getting the best service I have ever seen. Every time I go into the dealership they exceed my expectations. A special thanks to Tom who is one of the easiest sales people to work with I ever met, and he really knows bikes. Also in the Service Dept Samantha & Allen always greet you with a smile, always have a great attitude and are second to none in listening to your concerns and getting the job done. Every one there I have dealt with from the parts counter to clothing Section is down to earth and come across very sincere, different right? Especially compared to a lot of other HD dealerships.
Thank you all at Precision and Congratulations for a job well done!
Lots of nice bikes to choose from. Lots of products to choose from.
We set up at one of this amazing family owned HD dealer events and wow the customer bikes that showed up we re insane and so amazing! The dealership is awesome the owners are very involved and so amazing! Please stop in and see them!
The parts department is top quality and the most patient people in the area. Highly recommend for new riders there more than happy to answer any questions. Along with staff who are more than happy to take care of you.
Their parts manager has always been the best. And I've dealt with him for almost 20 years an I'm just another customer. He doesn't know me. But always very helpful.
My favorite place to shop Samantha in service is great very helpful all of the ladies are and some of the guys
Sometimes they will try to sell you work (service department) that you don't need
I'm very confused by these negative reviews that seem overly dramatized and ficticious because my experience was nothing short of professional. Precision H-D does excellent work with an excellent staff.
Love Harley Davidson stores everyone knows mostly everything u need to know
Bought my first bike from here, great crew, they are all very helpful and take time out to show you around entire shop. Will definitely keep coming here for all my Harley wants and needs.
I love this store if only I could get a bike and the people here are so nice beautiful
Driving 2013 Dyna to Newport, RI when I had a mechanical problem. Late in the day on a Friday. Turned out to be an electrical problem after I stopped at Precision HD. They treat people traveling cross country like a local or a family member. Owner Richie gets involved and his daughter Samantha is on top of everything. Every person working there was excellent and so helpful. They did not finish until after closing time and but made no fuss at all about that. FANTASTIC SERVICE- THANK YOU PRECISION!!
precisionhd.com
