In summary I experienced these issues at this deal...

In summary I experienced these issues at this dealership: Transparency, pricing issues, trust issues, communication issues with customers. I recommend to try other dealers like Uftring before this one

Here are the details of my experience(s):

My experience folds in 3 or more visits and they are all the same: First time, I drop the car in the morning and I come back to pick it up at the end of the day but nothing was done to the car. So, I wait until after 6 pm at the dealership (1.5 hrs) so they can finish it up. And also, they haven t called me during the day to tell me what the issue is and how much it would cost. I had to call them and they were clueless and they blame each other. Another similar experience is today, exactly the same thing and clearly, they didn't touch the car until I arrived to the dealership with the same blaming story. Except this time, they had a list of issues to look at that they clearly ignored all the list and they looked at them briefly and never communicated with me as a customer until it was too late in the day. I also need to note that I called during the day and they said Kevin has the car on his list so I cannot tell until he comes from a meeting and Kevin did not call back at all. Also, they have the habit of giving different prices and I experience that a lot at this dealership. One rep will give a different price than the other. So you really need to be careful and have them write it down., because as I said they blame each other. Another weird thing, is one of the reps, Bob found out that the quote he gave me was a bit high for a very simple job and instead of telling me at the end of the service that this is how much it will actually cost, he told me: "I'll give you this price but you have to give me good review on the survey". I mean wow, come on Ron, are you so desperate to get good reviews than being transparent!

Also, when I do short visits for oil change and it happened two times, I tell them do tire rotation or to check on something else on the car they will have me wait two hours and come back with only the oil change done and ignore my other requests. They have done these multiple times. When issues like that keeps repeating, clearly there is something wrong with the way things are handled with the customers.

On another time, I told them about a weird noise coming out from the wheel, and they couldn t find the issue. They say it looks fine. Until one time when some mechanic pointed out a broken linkage.

I hope this is useful for everyone reading this review.