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Review of Miami-Dade County WASD

This rating is for the Customer service rep whom I...

This rating is for the Customer service rep whom I spoke with today and not really for MDWS.

Arlene whom I spoke with today was at first very polite, but was not candid about giving out her name. She just answer Miami Dade Water and Sewer. Which would be fine, but when a customer ask to whom they are speaking too they should reply, they are a PUBLIC Official and are required to identify themselves when interacting.

We went through all the routine to converse about the account as I had called to find out about my bill. It looks like the meter was read incorrectly or maybe just inputted with whatever. When I ask " how did they get the meter reading" she put me on hold and came back and said she requested a field investigation. Okay what does that have to do with my question? Obviously when i asked the question she tried to over take the conversation and justify her actions and hang up. I even asked her if she documents the conversation and she tried to ignore that question. All i wanted her to document is what i saw which was the meter 15 days after the meter was read was way less than invoiced amount.

This is a service provider acting on behalf the MDWAS who is technically a public official. Regardless they need to swallow that behavior and understand that a customer is the one whom is actually the reasoning they are there in the first place. No issue no Reps.