Frank Bonthron

Review of DoubleTree Hilton Denver

Very bad start. Room I paid for months in advance ...

Very bad start. Room I paid for months in advance was given away, so I had to spend the night in a run down motel. Fortunately, Double Tree made amends the next day. Over booking is not an excuse to give a room away that was booked and paid for. This happened after a nightmare travel day. It is a stain on a hotel that otherwise could not have been a more enjoyable experience. Stop that policy and u get 5 stars from me.