Deborah Griffiths

Review of Los Angeles Marriott Burbank A...

Nothing is consistent. Some employees are helpful,...

Nothing is consistent. Some employees are helpful, others make you feel like a huge bother. Our "accessible" room was horribly small and difficult to navigate with a wheelchair, and it was not ready at their 4pm check-in time. There are no brochures explaining their services or amenities, no printed maps, no signs to ice machines or microwave or vending machines. The gift shop charges horribly high prices for a soda or candy bar (3 times as much as a convenience store). They don't tell you that you can receive a ton of additional services for $50 more per night. They did give us free water and coffee packets for the little machine in our room. I wish we would have stayed at a La Quinta or Motel 6 Suites and used Uber or Lyft to get us to the convention sessions. It would have been 1/3 of the cost and we would have had more useful options. This is the second time in a row that I've spent way too much money for a less than satisfying stay at a Marriott. It won't happen again.